Responsibilities
To provide high level technical support to a global network of engineers, customers and distributors.
To log and evaluate all technical support and warranty cases, ensuring responses and closure times meet strict company timeframes.
To process, manage and close out all warranty requests, adhering to strict company guidelines and timeframes.
To manage the return of items and identify testing requirements to source root cause.
Understand the Technical Support key performance indicators (KPIs) and propose appropriate process changes in order to improve the delivery of services.
Identify part numbers and/or assemblies needed for customers/engineers/quotations team.
Essential skills and experience
Hard working, motivated individual with previous experience working in a high pressure Service department.
Previous experience of utilizing software packages used for stock control, engineer scheduling, case/call logging and data analysis.
Strong Microsoft Office skills.
Excellent communication skill, both written and spoken.
Has the ability to use their own initiative when appropriate, without making unverified assumptions.
Stringent attention to detail.
Education and training
Degree qualified (or equivalent) in mechanical engineering, electrical engineering or other relevant field of expertise.
To apply for this position, candidates must be eligible to live and work in the UK
Matchtech is acting as an Employment Business in relation to this vacancy.