Field Service Engineer - Northern England

2 days left

Location
Northern England, Manchester, Newcastle, York, Sheffield, Liverpool
Salary
£30-40,000
Posted
Sep 05, 2016
Closes
Oct 03, 2016
Ref
91922CSA
Result Type
Jobs
Position Type
Permanent
Hours
Full Time

Our client is seeking a customer oriented and disciplined Field Service Engineer to cover Northern England (Manchester, Liverpool, York, Newcastle, Sheffield), to service automatic pipetting robots, readers and washers.

Key responsibilities:

  • Provide support for instruments and customers with consideration of economic criteria and contractual obligations
  • Perform installations, trouble shooting, and other support activities as required
  • Perform preventative maintenance and repairs.
  • Perform customer training courses
  • Perform helpdesk duties as required
  • Solve customer problems and ensure maximum availability and functionality of the instrument

Tasks/Activities: 

  • Participate in meetings, conferences, workshops and training
  • Perform the execution of service orders of any kind according to the criteria: shortest response time, minimum travel costs and set priorities
  • Support sales representatives at their sales efforts, product demonstrations and trade shows
  • Escalate issues in connection with customer complaints, exceeding deadlines and other critical occurrences
  • Handle correspondence and other administrative work in connection with the job
  • Support and perform quality assurance related activities
  • Maintain spare part Inventory
  • Accept and/or initiate supporting tasks in other geographical areas

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